Client care
Returns
Draft — to be reviewed by EnigMatiK before launch. Text in [brackets] needs confirming.
Our promise
We want every EnigMatiK fragrance to feel right. If something is not as expected, we are here to help.
Returns window
Unopened products in their original packaging can be returned within [14] days of delivery. For hygiene reasons, opened fragrances cannot be returned unless they arrived damaged or faulty.
Damaged or faulty items
If your order arrives damaged, contact us within [48 hours] of delivery with a photo, and we will replace it or refund you.
How to start a return
Write to [email address] with your order number. Refunds are issued to the original payment method within [5–10] working days of receiving the return.